FAQ
FAQ
HOW DO I PLACE AN ORDER?
To place an order, simply browse our collection of clothing items, select the ones you want, and add them to your cart. Once you’re ready to checkout, follow the instructions to complete your purchase.
HOW DO I KNOW IF AN ITEM WILL FIT ME?
To ensure the best fit, please refer to our size chart before making a purchase. You can find the size chart on each product page. If you have any questions about sizing, feel free to email us at support@ordrobe.com.
HOW MUCH DOES SHIPPING COST?
Shipping costs vary depending on your location and the size of your order. You can view the shipping cost at checkout before you finalize your purchase.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Shipping times vary depending on your location and the shipping option you choose at checkout. Generally, orders are processed within 1-3 business days and delivered within 3-7 business days.
WHAT IS YOUR RETURN POLICY?
We offer a 7-day refund and return policy. If you are not completely satisfied with your purchase, you may return it for a refund or exchange within 7 days of the delivery date. Please refer to our Refund and Return Policy for more information.
WHAT IF MY PACKAGE IS LOST OR DAMAGED DURING SHIPPING?
If your package is lost or damaged during shipping, please email us at support@ordrobe.com with your order number and a description of the issue. We will work with the shipping carrier to resolve the issue as quickly as possible.
DO YOU OFFER FREE SHIPPING?
Yes, we offer wholesale and bulk orders for certain items. Please email us at support@ordrobe.com for more information.
DO YOU RESTOCK ITEMS THAT ARE SOLD OUT?
We try our best to restock popular items, but availability is not guaranteed. You can sign up for the waitlist on the product page to be notified if the item becomes available again.